FREQUENTLY ASKED QUESTIONS


How can I place an Order?

Shop Online & Pay In-store. Our website is the fastest and most convenient secure method for placing an order with us. Just browse through our store and if you see something you like, click on it to find more information about the product. To order the product, click on the ‘Add to Cart’ button. If you wish to continue shopping – click on ‘continue shopping’ otherwise proceed to checkout.  You will receive an order confirmation via email. You can then uplift your order in-store (Orders Desk) at our Flagship Store location and pay in-store. Our Customer Parking opposite the Cinemas is FREE for all Eveni Customers. 

 Am I able to place an order by phone or fax?
Yes we also offer this service. You may order by phone at +685 21414 from 9am – 4pm. Please have ready product codes for your order.

How long does it take to process my order?
All our Orders are processed within 24 hours, business days M-F, excluding national holidays.r a long period of time, it may be caused by the following

  1. Your account details are being reviewed again by our staff
  2. Your item ordered is out of stock therefore is backordered
  3. Online Order was made during a holiday or during the weekend in Samoa.

 It is normal procedure for one of our Support Staff to contact you within 2 business days from date of order to inform you of any delays. If this has not been done please don’t hesitate to email us at online@ecarruthers.com  

Where to Pick Up your Order
In-store pick ups are currently available for our Flagship Store in Apia. Orders are held for 48 hours. 

The person coming in to pick up the order must provide the confirmation email of their order. 

     In Store Pick Up: 
    Monday to Friday 8.30am to 5pm
    Saturday 8am to 2pm

    Sales Tax and Customs Regulations 
    Goods and/or services purchased for use in Samoa are subject to the Government of Samoa’s Value Added on Goods and Services Tax (VAGST) of 15%. 

    Does Eveni Carruthers wholesale its products?
    Yes – please email us your interest and company profile to online@ecarruthers.com We also are able to customize shirts for Weddings, Uniforms and Family Reunions.