FREQUENTLY ASKED QUESTIONS
How can I place an Order?
Shop Online & Pay In-store. Our website is the fastest and most convenient secure method for placing an order with us. Just browse through our store and if you see something you like, click on it to find more information about the product. To order the product, click on the ‘Add to Cart’ button. If you wish to continue shopping – click on ‘continue shopping’ otherwise proceed to checkout. You will receive an order confirmation via email. You can then uplift your order in-store (Orders Desk) at our Flagship Store location and pay in-store. Our Customer Parking opposite the Cinemas is FREE for all Eveni Customers.
For customers who will like to have their order shipped overseas, our sales team will be in contact after confirming stock availability and will provide a payment link with our partners Samoa Market via email.
Am I able to place an order by phone or fax?
Yes we also offer this service. You may order by phone at +685 21414 from 9am – 4pm. Please have ready product codes for your order.
How long does it take to process my order?
All our Orders are processed within 24 hours, business days M-F, excluding national holidays.r a long period of time, it may be caused by the following
- Your account details are being reviewed again by our staff
- Your item ordered is out of stock therefore is backordered
- Online Order was made during a holiday or during the weekend in Samoa.
It is normal procedure for one of our Support Staff to contact you within 2 business days from date of order to inform you of any delays. If this has not been done please don’t hesitate to email us at email@example.com
Where to Pick Up your Order
In-store pick ups are currently available for our Flagship Store in Apia. Orders are held for 48 hours.
The person coming in to pick up the order must provide the confirmation email of their order.
In Store Pick Up:
Monday to Friday 8.30am to 5pm
Saturday 8am to 2pm
Where does Eveni Carruthers ship to?
Eveni Carruthers ships to New Zealand & Australia. For all other countries, you can contact us via email firstname.lastname@example.org to process your order.
Am I able to cancel my order?
Yes – you are able to cancel your order within 20 days from the purchase date. Products must be accompanied by its original invoice, plastic packaging, tags, unworn and unwashed.
Refunds will be credited back to the original method of payment. Credit will post to your account approximately 3 days upon receipt of goods. It may take up to 2 billing cycles for the credit to appear on your monthly credit card statement.
Please note we charge a 10% restocking fee.
Am I able to return my order and exchange for another product?
Yes – we accept all returns within 20 days from the purchase date. Products must be accompanied by its original invoice, plastic packaging, tags, unworn and unwashed.
Please mail returns to our Online Office Headquarters:
EveniPacific Online Office
Eveni Carruther Building, 11 Main Beach Road, Apia, Samoa
P.O Box 1882
Phone: (0685) 21414
Kindly note, the customer will incur the shipping fee costs.
Sales Tax and Customs Regulations
Goods and/or services purchased for use in Samoa are subject to the Government of Samoa’s Value Added on Goods and Services Tax (VAGST) of 15%.
All orders being sent internationally will be advised on Customs Fees and Regulations as soon as your order is confirmed. Please note that some countries have strict regulations on packaging, labelling and the type of export which may lead to a higher cost. We would advise you the best solution made available.
Does Eveni Carruthers wholesale its products?
Yes – please email us your interest and company profile to email@example.com We also are able to customize shirts for Corporate Uniforms and Family Reunions. For Wedding Orders, please email the above address for options.